Refunds & returns
Last updated: 28 September 2026
Every Pawtrait Co poster is made to order from your pet's photo. Our promise: you'll approve a proof before anything is printed or sent, and we'll keep revising it until you're happy.
Our revisions promise
- You approve before anything is final. We email you a proof within 24–48 hours of receiving your photo. Nothing is printed and no final file is sent until you approve it.
- Unlimited revisions. If something isn't right, reply to your proof email and tell us what to change. We'll keep revising until you're happy with it.
Change of mind
Because each poster is personalised and work starts as soon as you order, we don't offer refunds or returns for change of mind, including if you decide you no longer want the poster.
Damaged, faulty or incorrect items
If your print arrives damaged or faulty, or isn't the design you approved, we'll send a free replacement or give you a refund, whichever you prefer. Please contact us as soon as possible with your order number and a photo of the problem. You don't need to send the item back unless we ask.
If there's a problem with your digital file (for example, it won't open or has an error), we'll fix it and resend it, or refund you if we can't.
Upgrading from digital to print
Bought the digital file and want it printed or framed? Upgrade to an art print or framed print within 30 days of your digital purchase and we'll credit the full amount you paid for the digital file. Just reply to your poster email or contact us with your order number.
Your rights under consumer law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law, and customers outside Australia keep any rights they have under their local consumer laws. Nothing in this policy limits those rights.
Contact us
For anything about your order, get in touch here with your order number and we'll reply within one business day.
